Tactical Pro Shop
Returns & Refunds:
All claims must be made within 15 days of the date of shipment (not receipt) for all deliveries. The claim can be initiated by you or a TACTICAL PRO SHOP, LLC. representative. All original packing materials and/or boxes must be saved and made available for inspection, in order for a damage claim to be considered by the shipper. TACTICAL PRO SHOP, LLC. will not be liable for any monies lost if the claim is not filed within the required time period. If you decide to file a claim with the shipper directly, you must notify us to receive proper credit or replacement.
TACTICAL PRO SHOP offers a 30 day (from date of shipment) replacement or credit policy for defective products. Prior to returning any item, please contact the manufacturer to confirm the item is defective. Customers who do not want an item repaired or replaced can request a return authorization, however a 15% restocking fee will be accessed to cover testing, repair, cleaning and repackaging expenses. Items found not to be defective may be subject to additional fees.
Please note that once delivered, the products listed can not be returned for credit. Any item delivered via trucking can not be refused or returned for credit once in transit. If a trucking delivery is refused, charges will be incurred. These charges may include, but are not limited to, delivery and return transit costs and storage fees.
Non-Defective Product Returns:
Non-defective ("Buyers Remorse") products can be returned within 7 days if returned unopened, for credit less shipping. Items that have been opened can be returned, but will be subject to a 15% restocking fee to cover testing, cleaning and repackaging expenses. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts.
Shipping costs are refunded only if the return is a result of mis-shipment. Please allow up to 2 billing cycles for your credit to be posted to your account.
Still Have Questions? Contact Customer Service:
For questions regarding products, order delivery, or returns, please contact
TACTICAL PRO SHOP Customer Service:
Email: [email protected]
Phone: 818 468-7837